# Customer Guide — Requesting & Managing Quotes
**Last updated:** 2026-08-29
This guide shows you how to request a quote, track it, and accept, decline or pay for it.
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## 1. What is a quote?
A quote is our price estimate for the service you need. Submit your details on our website, our team reviews it (many services show an instant estimate as you type), and you receive a final price to accept or decline.
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## 2. Submitting a quote request
1. Go to **Get a Quote** on our website and pick a service.
2. Fill in the form. Fields vary by service — common ones:
- **Address pair** — pickup and dropoff boxes with an interactive map; distance and travel time are calculated automatically.
- **Item picker** — tiles with quantity steppers (e.g. skip sizes).
- **Choice cards** — click one option (e.g. waste type).
- **Yes/No toggles** — one click.
- **Urgency** — Standard / Express / Same-day buttons.
- **Date picker(s)** — services needing a date (or start+end range).
3. Watch the **live estimate** — the price updates as you change values.
4. Upload photos if the service asks for them.
5. Enter your **name, email, phone** and submit.
**Registered customers:** log in first and your details are pre-filled. Your quote then appears in **My Quotes** automatically.
**Guests:** you'll get a reference number (e.g. `QR-000694`) and a link to view your quote. For security, the first time you open it we ask you to **verify it's you** with a 6-digit code emailed to you. The link stays valid afterwards in the same browser.
> Photos you upload are kept with your quote automatically.
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## 3. Tracking your quotes
**Registered customers:** **My Quotes** lists all your quotes with a status badge. Use the **status filter** and **search box** at the top to find one quickly. The dashboard also shows Active Jobs, Awaiting Payment and history.
**Quote statuses:**
| Status | Meaning |
|---|---|
| **Pending** | We've received it and will review shortly. |
| **Under review** | Our team is working on your price. |
| **Quoted** | Your price is ready — review and accept, pay, or decline. |
| **Paid** | Payment received. We'll be in touch to schedule. |
| **Declined** | You declined the price. You can still edit and re-submit. |
| **Cancelled** | The quote was cancelled. Admin can reopen it on request. |
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## 4. When your quote is ready
Open the quote and you'll see the full price breakdown plus three options:
### Pay Now
Pays the quoted amount through our secure payment provider. You'll get an invoice by email, and we'll contact you to schedule the work.
### Accept without paying
Confirms you want to go ahead; our team contacts you to arrange payment. An invoice is generated and emailed.
### Decline (with reason)
Tell us why (at least 10 characters) — it helps us improve. The quote stays editable if you change your mind.
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## 5. Updating your quote
Open your quote and click **Edit My Quote** (available while it's pending, under review, or declined).
- You can change the **service details** (quantities, dates, addresses) — the price updates live.
- Your **name, email and phone are locked** — if your contact details changed, contact us and we'll update them for you.
When you resubmit, our team is notified and a version history is kept.
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## 6. Cancelling
On a pending or under-review quote you can **Cancel Quote** (a reason is required). Once quoted, contact us to cancel. A cancelled quote can be reopened by our team if you change your mind.
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## 7. Payment history & invoices
**My Payment History** lists all paid invoices and job payments in one place, newest first. Each invoice can be downloaded as a PDF.
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## 8. FAQ
**Do I need an account?**
No — guests can request quotes. An account lets you track everything and pre-fills your details.
**The estimate changed when I edited — why?**
The estimate is live-priced from the details you enter (quantities, distances, urgency). The final quoted price comes from our team review.
**I never got the verification email.**
Use the **Resend code** button on the verification page (there's a short cooldown between sends), and check your spam folder.
**Can I have the same service regularly?**
Recurring schedules are supported for some services — ask us, or note it in your quote's additional notes.
**Who do I contact?**
Use the contact form on the website or reply to any quote email — your reference number (e.g. `QR-000694`) helps us find it instantly.